Returning Customer
Shipping & Return Policy
Shipping Policy
Delivery Time
- Shipments to major cities are delivered within 3 to 4 business days.
- Shipments to other governorates are delivered within 3 to 6 business days.
- Shipments to remote areas are delivered within 3 to 8 business days.
Important Note
Some delivery delays may occur due to high order volume during sales, holidays, or official public holidays.
Return Policy
Return Conditions
- Products can be returned if the customer is not satisfied or if there is an error in the order.
- The product must be returned within 14 days from the date of receipt.
- The product must be in its original condition, unused, and with all original packaging.
Non-Returnable Items
- Items that are damaged or affected due to personal use or negligence.
Return Process
- The customer must contact the customer service team to initiate a return request.
- Shipping instructions will be provided for returning the product, and the customer will bear the shipping costs unless the product is defective or incorrect.
Refund Policy
- Refunds will be processed according to the original payment method used.
- For cash-on-delivery payments, the refund will be processed using the available transfer methods within a maximum of 7 days after receiving the returned item.